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Differences between Processes, Procedures and Work Instructions
Por: Pedro Robledo, BPM process management expert
Many people often confuse these three terms: business Process, Procedure, and Work Instruction. In fact, most people write work instructions and call them procedures, and define a procedure as a process. My objective in this paper is to provide the difference amongst the three terms to help you understand when to use each term in the Quality Management of your Business.
The ISO 9001:2015 standard (Quality management systems - Fundamentals and vocabulary) defines the concept of Business Process as: "A set of related or interacting activities ...
(Keep reading)Interoperability: The gordian Knot of the digital business
Por Manuel Jesús Morales, Interoperability and Service Orientation Expert
In recent years, Interoperability has become more and more a key feature of Information Society. Both companies and governments, from local entities to international ones, are putting the emphasis on Interoperability.
Laws are enacted that push companies and public organizations to enable interoperability for the services they are providing to their citizens.
International committees and workgroups are created focused on defining reference models, that should enable companies and public administrations to reach interoperability.
But, what does Interoperability actually mean? Why is it being ...
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