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By Javier Fernández Blanco, Venture and finances expert.
The implementation of compliance programs in our legal entities should be a constant in a business environment, where the Good Corporate Governance and the excellent Business Management were the basic principles of whom might have bet and bet their effort and patrimony to create, in a sustainable way, wealth, employment and social utility, unequivocal objectives of every good businessman.
For several years, it exists a not so accurate tendency that confuses the entrepreneur with the businessman. Not every entrepreneur needs to demonstrate their own ...(Keep reading)
By: Pedro Robledo, BPM process management expert
The selection of software for the technological implementation of the Business Process Management (BPM) discipline will depend mainly on whether we want to cover the entire BPM life cycle or only some of its phases. The selection methodology explained below is valid for both cases, but when defining the evaluation criteria, it will be necessary to take into account what is the scope sought (with respect to the BPM life cycle), in order to evaluate similar products.
A Process Oriented Organization is one that, following ...(Keep reading)
Por: José Francisco Rodríguez, Marketing and Knowledge Management expert, President AEERC, Associate Professor ESADE.
The truth is that it seems that we all use the term digital transformation, to try to define that we are undertaking an evolution of our businesses and adapting them to a new context that without a doubt, is changing every day what demands us not only flexibility, but methodology to undertake with rigor and consistency innovations, and one of the most relevant elements, is the culture of the company as a catalyst for all the changes we have ...(Keep reading)
By Javier Fernández Blanco, Venture and finances expert
In Spain, according to the latest published data by INE-DIRCE, there are 1.491.765 companies with employees, from which 1.488.677 have less than 250 workers, is that to say, 99,78% of the Spanish companies are SME’s.
According to the same sources, SME’s in Spain imply almost 80% of employment, that is, nearly 4 of 5 workers are employed by a SME.
The above data are devastating and show that every measure, in any aspect, directed to companies ...(Keep reading)
By: José Francisco Rodríguez, President AEERC, Associate Professor ESADE
We must strive to increase the value generated by the customer experience, designing models of omnichannel relationship based on customer preferences.
Complying with traditional SLAs focused on improving operations and meeting the challenges of integrating digital channels is no longer enough as differentiating elements and catalysts for revenue.
In this context, it is necessary to work to improve how companies interact with their clients by designing a relationship model based on the appropriate combination of digital and analog channels for ...(Keep reading)