By Juan Emilio Alvárez, Specialist in Digital transformation and BPM

From the organizational point of view, knowledge is the generating base of competitive advantages and the driver of the economy. The need to generate new ideas ina a quick and  dynamic way has made it easier for the value of information and knowledge to rise.

According to Davenport (1997), “Knowledge” is information combined with experience, context, interpretation and reflection. It has a high value because it is prepared to be applied to decisions and actions ”.

The greatest asset that organizations have consists of the knowledge they ...

By: Pedro Robledo, BPM process management expert

Companies in the insurance sector seek to increase the effectiveness, efficiency and productivity of management. They face significant challenges in providing faster responses, reducing operating costs, responding quickly to regulatory changes, and operating satisfying consumers in an attempt to retain customers.

In their management they operate with increasing volumes of data, excessive manual processes, inefficient legacy platforms and processes, high error rates of manual tasks, non-integrated applications, which contribute to increased costs. If we also think about the lack of visibility of key flows, we will ...