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Knowledge management: Business Strategy
By Juan Emilio Alvárez, Specialist in Digital transformation and BPM
From the organizational point of view, knowledge is the generating base of competitive advantages and the driver of the economy. The need to generate new ideas ina a quick and dynamic way has made it easier for the value of information and knowledge to rise.
According to Davenport (1997), “Knowledge” is information combined with experience, context, interpretation and reflection. It has a high value because it is prepared to be applied to decisions and actions ”.
The greatest asset that organizations have consists of the knowledge they ...
(Keep reading)Why BPM is Vital for Insurance Companies
By: Pedro Robledo, BPM process management expert
Companies in the insurance sector seek to increase the effectiveness, efficiency and productivity of management. They face significant challenges in providing faster responses, reducing operating costs, responding quickly to regulatory changes, and operating satisfying consumers in an attempt to retain customers.
In their management they operate with increasing volumes of data, excessive manual processes, inefficient legacy platforms and processes, high error rates of manual tasks, non-integrated applications, which contribute to increased costs. If we also think about the lack of visibility of key flows, we will ...
(Keep reading)How to guide organizations in Maturity in BPM?
By: Pedro Robledo, BPM process management expert
The selection of software for the technological implementation of the Business Process Management (BPM) discipline will depend mainly on whether we want to cover the entire BPM life cycle or only some of its phases. The selection methodology explained below is valid for both cases, but when defining the evaluation criteria, it will be necessary to take into account what is the scope sought (with respect to the BPM life cycle), in order to evaluate similar products.
A Process Oriented Organization is one that, following ...
(Keep reading)Where to learn BPM in the University?
By: Pedro Robledo, BPM process management expert
More than 66% of the positions demanded in Business Process Management (BPM) are not currently being covered and the BPM market grows at a rate of 18% [Robledo, 2018]. Companies need to address a review, management and optimization of their business processes to respond to the necessary Digital Transformation. The digital disruption in all sectors requires the BPM discipline to address the process management of any organization that wants to survive in the digital era. Therefore, there is a real need for training in BPM.
In ...
(Keep reading)Gestionar la experiencia de cliente es general valor para la marca
By: José Francisco Rodríguez, President AEERC, Associate Professor ESADE
We must strive to increase the value generated by the customer experience, designing models of omnichannel relationship based on customer preferences.
Complying with traditional SLAs focused on improving operations and meeting the challenges of integrating digital channels is no longer enough as differentiating elements and catalysts for revenue.
In this context, it is necessary to work to improve how companies interact with their clients by designing a relationship model based on the appropriate combination of digital and analog channels for ...
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