By: Pedro Robledo, BPM process management expert

The discipline of process management (BPM - Business Process Management) makes continuous improvement of any organization possible, by allowing to manage the business processes in an efficient and reliable way. When looking for the quality of an organization we are referring to achieving a degree of inherent characteristics that meets certain requirements, needs or expectations, looking for cost savings, more revenue, greater productivity, greater profitability, greater customer satisfaction, improved branding, motivation and engagement of employees, flexibility and preparation for the future, better respond ...