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Before automating a process ... improve it!
By: Pedro Robledo, BPM process management expert
Automation has been impacting Enterprises in 2019, and the trends marks than for the next years will be more present in all businesses. The effect of Digital Transformation makes companies think or carry out automation projects. But this is not digital transformation. To be digital transformation, it has to happen that emerging technologies are applied to the business, creating new products and services, new business models and changes in the value chain. In another case, we will be talking about Digitalization, but not about Digital Transformation. But ...
(Keep reading)Gestionar la experiencia de cliente es general valor para la marca
By: José Francisco Rodríguez, President AEERC, Associate Professor ESADE
We must strive to increase the value generated by the customer experience, designing models of omnichannel relationship based on customer preferences.
Complying with traditional SLAs focused on improving operations and meeting the challenges of integrating digital channels is no longer enough as differentiating elements and catalysts for revenue.
In this context, it is necessary to work to improve how companies interact with their clients by designing a relationship model based on the appropriate combination of digital and analog channels for ...
(Keep reading)Process Mining plays an essential role in Digital Transformation
By: Pedro Robledo, BPM process management expert
Process Mining is a process analysis method that aims to discover, monitor and improve real processes (processes not assumed) by extracting knowledge easily from available event logs in the systems of current information of an organization. It goes beyond the pure presentation of the key data of the process, recognizing the contextual relationships of the processes, presenting them in the form of graphic analysis in order to diagnose problems and suggest improvements in the quality of the process models. With Process Mining it will ...
(Keep reading)Interoperability: The gordian Knot of the digital business
Por Manuel Jesús Morales, Interoperability and Service Orientation Expert
In recent years, Interoperability has become more and more a key feature of Information Society. Both companies and governments, from local entities to international ones, are putting the emphasis on Interoperability.
Laws are enacted that push companies and public organizations to enable interoperability for the services they are providing to their citizens.
International committees and workgroups are created focused on defining reference models, that should enable companies and public administrations to reach interoperability.
But, what does Interoperability actually mean? Why is it being ...
(Keep reading)Industry 4.0: the bpm challenge
By Juan Emilio Alvárez, Specialist in Digital transformation and BPM
"The Industrial Revolution 4.0 and / or Digital Transformation,”, is already a reality. This transformation implies a reinvention, but, unlike previous transformations, times are critical. Supply and demand vary at Vertiginous speed, and every company has to find its way to success. In this scenario, is it possible to bypass digital transformation 4.0?
The immersion in the "Digital Transformation" has to be a reality, but do not confuse Digital Transformation, with change of technology. Elements such as manufacturing and additive intelligence, robotics, artificial ...
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