By: Pedro Robledo, BPM process management expert

The discipline of process management (BPM - Business Process Management) makes continuous improvement of any organization possible, by allowing to manage the business processes in an efficient and reliable way. When looking for the quality of an organization we are referring to achieving a degree of inherent characteristics that meets certain requirements, needs or expectations, looking for cost savings, more revenue, greater productivity, greater profitability, greater customer satisfaction, improved branding, motivation and engagement of employees, flexibility and preparation for the future, better respond ...

By Pedro Robledo, BPM process management expert

In a VUCA world (Volatile, Uncertainly, Complex and Ambiguous), companies are forced to innovate and adapt permanently to remain competitive and succeed. Mainly in the digital revolution where we find ourselves, where disruptive businesses appear that emerge even bypassing traditional barriers between sectors, changing the essence of traditional businesses and in many cases transforming products into services. This digital revolution is an opportunity, but it is also an obligation because customers are increasingly digital, have more information, compare, seek greater value and desire a more satisfactory customer experience ...

By Pedro Robledo, BPM process management expert

When a company raises the Digital Transformation it encounters two main obstacles, the lack of understanding about what is Digital Transformation and not knowing how to start. The approach is already a first step, because you will have realized that you can not lose competitiveness because of your digital incompetence, and the organization is not willing to disappear in the near future if you do nothing about it.

It is important to be aware that Digital Transformation refers to the use of digital technologies to achieve new business models ...

Pedro Robledo, BPM and digital transformation expert

All companies have to adapt to meet the challenges of business if they want to survive against the global economic changes, business competition, new regulations, technological disruptions and especially the expectations of its customers. In order to achieve their goals and develop their capacities for innovation, they must have flexibility to strategically rethink everything every so often and be able to make the necessary changes quickly. In addition, traditional industries are being surprised by new business models that rethink the usual services and products. In many cases ...