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Does your company have a Digital Culture?.
Por: José Francisco Rodríguez, Marketing and Knowledge Management expert, President AEERC, Associate Professor ESADE.
The truth is that it seems that we all use the term digital transformation, to try to define that we are undertaking an evolution of our businesses and adapting them to a new context that without a doubt, is changing every day what demands us not only flexibility, but methodology to undertake with rigor and consistency innovations, and one of the most relevant elements, is the culture of the company as a catalyst for all the changes we have ...
(Keep reading)Where to learn BPM in the University?
By: Pedro Robledo, BPM process management expert
More than 66% of the positions demanded in Business Process Management (BPM) are not currently being covered and the BPM market grows at a rate of 18% [Robledo, 2018]. Companies need to address a review, management and optimization of their business processes to respond to the necessary Digital Transformation. The digital disruption in all sectors requires the BPM discipline to address the process management of any organization that wants to survive in the digital era. Therefore, there is a real need for training in BPM.
In ...
(Keep reading)Gestionar la experiencia de cliente es general valor para la marca
By: José Francisco Rodríguez, President AEERC, Associate Professor ESADE
We must strive to increase the value generated by the customer experience, designing models of omnichannel relationship based on customer preferences.
Complying with traditional SLAs focused on improving operations and meeting the challenges of integrating digital channels is no longer enough as differentiating elements and catalysts for revenue.
In this context, it is necessary to work to improve how companies interact with their clients by designing a relationship model based on the appropriate combination of digital and analog channels for ...
(Keep reading)Process Mining plays an essential role in Digital Transformation
By: Pedro Robledo, BPM process management expert
Process Mining is a process analysis method that aims to discover, monitor and improve real processes (processes not assumed) by extracting knowledge easily from available event logs in the systems of current information of an organization. It goes beyond the pure presentation of the key data of the process, recognizing the contextual relationships of the processes, presenting them in the form of graphic analysis in order to diagnose problems and suggest improvements in the quality of the process models. With Process Mining it will ...
(Keep reading)Interoperability: The gordian Knot of the digital business
Por Manuel Jesús Morales, Interoperability and Service Orientation Expert
In recent years, Interoperability has become more and more a key feature of Information Society. Both companies and governments, from local entities to international ones, are putting the emphasis on Interoperability.
Laws are enacted that push companies and public organizations to enable interoperability for the services they are providing to their citizens.
International committees and workgroups are created focused on defining reference models, that should enable companies and public administrations to reach interoperability.
But, what does Interoperability actually mean? Why is it being ...
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