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BPM, PROCESS, R & D, TECHNOLOGY
Where to learn BPM in the University?
By: Pedro Robledo, BPM process management expert
More than 66% of the positions demanded in Business Process Management (BPM) are not currently being covered and the BPM market grows at a rate of 18% [Robledo, 2018]. Companies need to address a review, management and optimization of their business processes to respond to the necessary Digital Transformation. The digital disruption in all sectors requires the BPM discipline to address the process management of any organization that wants to survive in the digital era. Therefore, there is a real need for training in BPM.
In ...
(Keep reading)Why my SME has to implement a Compliance Program?.
By Javier Fernández Blanco, Venture and finances expert
In Spain, according to the latest published data by INE-DIRCE, there are 1.491.765 companies with employees, from which 1.488.677 have less than 250 workers, is that to say, 99,78% of the Spanish companies are SME’s.
According to the same sources, SME’s in Spain imply almost 80% of employment, that is, nearly 4 of 5 workers are employed by a SME.
The above data are devastating and show that every measure, in any aspect, directed to companies ...
(Keep reading)Gestionar la experiencia de cliente es general valor para la marca
By: José Francisco Rodríguez, President AEERC, Associate Professor ESADE
We must strive to increase the value generated by the customer experience, designing models of omnichannel relationship based on customer preferences.
Complying with traditional SLAs focused on improving operations and meeting the challenges of integrating digital channels is no longer enough as differentiating elements and catalysts for revenue.
In this context, it is necessary to work to improve how companies interact with their clients by designing a relationship model based on the appropriate combination of digital and analog channels for ...
(Keep reading)Process Mining plays an essential role in Digital Transformation
By: Pedro Robledo, BPM process management expert
Process Mining is a process analysis method that aims to discover, monitor and improve real processes (processes not assumed) by extracting knowledge easily from available event logs in the systems of current information of an organization. It goes beyond the pure presentation of the key data of the process, recognizing the contextual relationships of the processes, presenting them in the form of graphic analysis in order to diagnose problems and suggest improvements in the quality of the process models. With Process Mining it will ...
(Keep reading)More than 66% of BPM employment is not covered due to lack of professionals
By: Pedro Robledo, BPM process management expert
BPM, Business Process Management is a key Management Discipline in all companies that look for Operational Excellence. In the current Digital Revolution, companies must make a Digital Transformation to remain competitive and not disappear. The Digital Transformation requires modifying the Company's Value Chain, therefore, forces companies to redefine their business processes. Being BPM key for these organizations and needing BPM professionals to participate in these process innovation initiatives. In addition, the emergence of disruptive BPM technologies will benefit ...
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